These Operating Regulations define the principles, rights, and responsibilities of tenants, owners, and the Luna Living operations team during transactions and residency.
1. Operating Principles
Luna Living is a platform connecting and managing high-quality serviced apartments in Ho Chi Minh City, operating on principles of transparency and professional service.
2. Tenant Regulations
- Provide authentic information when booking viewings and signing lease contracts.
- Comply with building house rules, fire safety, and residential security.
- Pay rent, deposit, and service fees on agreed schedules.
3. Responsibilities of Luna Living
- Guarantee 100% verified room listings, transparent pricing, and zero viewing agent fees.
- Support residents promptly throughout their stay.
